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SEV-3OpenAI
2 sources standard

OpenAI announced it will discontinue ChatGPT access via WhatsApp, directing users to migrate their conversations to the official ChatGPT app or web interface [source]. The transition affects users who have been accessing the AI assistant through Meta's messaging platform.

According to the announcement, existing WhatsApp conversations with ChatGPT will remain accessible for a limited period to allow users to export or continue them elsewhere. OpenAI stated the change aims to "provide a more integrated and feature-rich experience" through its native platforms.

The WhatsApp integration, which allowed users to interact with ChatGPT through text messages without downloading a separate application, served as an accessibility pathway for users in regions where app downloads face connectivity or device constraints. No specific end date was provided in the initial announcement, though OpenAI indicated users would receive in-app notifications with timeline details.

The transition raises questions about service continuity for users who relied on WhatsApp as their primary ChatGPT interface. OpenAI has not disclosed whether conversation history will automatically transfer to the main ChatGPT platform or if users must manually export their data.

This marks the second significant platform consolidation by OpenAI in recent months, following adjustments to third-party API access patterns. The company emphasized that core ChatGPT functionality remains unchanged, with the shift affecting only the delivery mechanism.

Users accessing ChatGPT through WhatsApp are advised to visit the official ChatGPT website or download the mobile application to maintain service continuity. OpenAI stated it will provide migration tools and support documentation as the transition timeline approaches.

Why this is an AI incident

Launch-archive bulk classification (10 May 2026). Source signal originates from a real AI provider, regulator, or model-comparison probe; the harm or behavioural change described would not have occurred without the AI system being deployed in the role described. Editor reviewing the archive may amend the rationale per-wire.

Counterfactual "but-for" test per the Editor's Guide.

Codes M1, F10
Providers OpenAI